Village de Montmarsis

Terms and Conditions

Terms and Conditions

Applicability of the General Terms and Conditions

These general terms and conditions apply to all offers and quotations from, agreements with, deliveries and services of Maison Vacances France and/or Village de Montmarsis. Deviations only apply if and insofar as they have been confirmed in writing by Maison Vacances France and/or Village de Montmarsis. These general terms and conditions apply exclusively to legal relationships between Maison Vacances France and/or Village de Montmarsis and renters of holiday homes, safari tents, meetingrooms and all third parties: owners and suppliers.

Product description

Each holiday home has been carefully selected by Maison Vacances France and/or Village de Montmarsis. Maison Vacances France and/or Village de Montmarsis guarantee the correctness of the description of the holiday homes, on the understanding that a deviation of 5% of the stated living area is considered acceptable. The description and impressions of the holiday home and its immediate surroundings, including amenities, furnishings, facilities and recreational opportunities, may differ from the description on the Maison Vacances France and/or Village de Montmarsis website due to their nature or due to interim changes or seasonal influences.

Amendments

Certain items such as a high chair, babycot and BBQ can be added when booking. Changes can still be made after booking. MVF and/or Village de Montmarsis will implement these changes where possible. You can let us know at: info@montmarsis.com. Please mention your name, booking number, which item(s) and how many items.

Use

The tenant must use the accommodation and annexes in a correct manner. Upon departure, the tenant must leave the holiday home in a decent condition. Crockery must be washed and stored in the appropriate places. The Owner/Manager is entitled to carry out a final check upon the departure of the tenant. If the Owner/Manager concludes that the accommodation was not used in a proper manner, the Owner/Manager is entitled to charge additional (cleaning) costs to the tenant. The beds are not to be used without sheets.

Arrival and departure

The tenant may collect the keys of the holiday home on the conveined day of arrival at the reception desk between 16:00 and 18:00. In case of arrival outside the forementioned time, the tenant must inform the reception desk ahead of time. Unless stated otherwise the tenant must have vacated the premises no later than the time specified in the rental agreement. In case of departure after 10:00, an additional day's rent may be charged.

Damage

The tenant is legally liable for damage caused by him, his co-tenants and/or pets under his responsibility. The damage that maybe caused to the accommodation, the premises or the items contained therein are to be reported by the tenant to the reception-desk immediately. Repair or replacement costs are to be reimbursed by the tenant at first request of the reception-desk. Maison Vacances France and/or Village de Montmarsis are entitled to use the damage deposit.

Booking

A booking can only be made in writing via the website, by email or by post. The booking costs are 100 euros and are included in the rent. The deposit is 25% of the rent. You must make the deposit within 5 working days after receipt of the booking confirmation and invoice. When Maison Vacances France has received the deposit, the reservation is final.

The tenant will receive a booking confirmation and an invoice by e-mail within a few days of registration. The invoice is structured as follows:

  • Deposit 25% of the rent within 5 days after receipt of booking confirmation and invoice
  • Remaining travel expenses

The booking is final after payment of the booking deposit.

Payments must be made by bank transfer to the account number of Maison Vacances France stated on the invoice, stating name, reservation and invoice number. Any bank charges are borne by the tenant.

Cancellation insurance

Things can happen that make it necessary to postpone or cancel the trip/vacation. For a valid reason, the cancellation insurance will reimburse 100% of the travel sum regardless of the moment of cancellation (even under certain circumstances, during the holiday). Travel/cancellation insurance can easily be taken out on the internet or with an insurance agent.

Change and cancellation

If the tenant wishes to cancel a booking for reasons that are not covered by this cancellation insurance, cancellation costs per traveler are due:

booking fee: € 100

from 6 months to 42 days before arrival 25%;

from 42 to 14 days before arrival 75%; afterwards or in case of no-show 100%.

Maison Vacances France and/or Village de Montmarsis reserve the right to charge costs if changes are to be made in the booking after sending the booking confirmation.

In case of force majeure or unforeseen circumstances, Maison Vacances France and/or village de Montmarsis can cancel the reservation on behalf of the accommodation provider. Unforeseen circumstances and force majeure include, but are not limited to: the accommodation being unsuitable for rental through natural causes like flooding, forest fire, earthquake, etc.

Maison Vacances France and/or Village de Montmarsis will immediately inform the tenant, stating the reason, by telephone or in writing. Maison Vacances France and/or Village de Montmarsis will in this case try to offer an equivalent accommodation under the same conditions. This equivalence of alternative accommodation is assessed by Maison Vacances France and/or Village de Montmarsis on the basis of the category of the accommodation, the facilities, as agreed upon at the time of booking.

If Maison Vacances France and/or Village de Montmarsis are unable to offer a suitable alternative or if the tenant does not agree with the alternative offered, Maison Vacances France or Village de Montmarsis will refund all or part of the travel sum already paid, without owing any compensation.

Preferences and essences

MVF and/or Village de Montmarsis take into account, as much as possible, wishes and preferences that are stated when booking.  

Prices and rates

Prices include sales tax but exclude other costs such as cancellation costs. Special additional costs such cleaning costs, linen rental, local taxes set by and on behalf of the local authorities are listed separately. The prices and rates applicable at any time are exclusively stated on the website of Maison Vacances France and/or Village de Montmarsis.

Payment

In case of late bookings, Maison Vacances France and/or Villages de Montmarsis are entitled to require payment only by bank/credit card or cash.

Maison Vacances France and/or village de Montmarsis have the right to demand security for payment both before and after the conclusion of the rental agreement subject to suspension of the execution of the rental agreement until security has been provided. This right is executed without any prejudice to Maison Vacances France's right to fulfilment or compensation and/or full or partial cancellation, without any judicial intervention and without Maison Vacances France and/or Village de Montmarsis being obliged to pay any compensation.

What am I committing to?

Maison Vacances France and/or Village de Montmarsis point out that bookings made via the Internet and the resulting rental agreement are final, after receipt of the booking deposit. Failure to pay the booking deposit can lead to cancellation of the booking/reservation. The cancellation will be confirmed by email.

Deposit

MVA or Village de Montmarsis have the right to request a damage deposit for the duration stay of € 300. In case payment is refused by the tenant, the lease will be considered dissolved on the commencement date. The deposit is to be be paid or secured upon arrival at the Park. At that time, additional costs such as extra services and items ordered as well as  cleaning costs are also to be settled.

Detected damage, loss of items present in or on the holiday premises and/or excessive pollution, such in the reasonable opinion of the manager, will be deducted from the deposit. The remainder of the deposit will be refunded to the tenant within 14 days. 

Electronic communication and evidence

Maison Vacances France and/or Village de Montmarsis is not liable for misunderstandings, mutilations, delays or improper transmission of data and messages as a result of the use of the Internet or any other means of communication in the exchange between the tenant and Maison Vacances France and/or Village de Montmarsis (or third parties engaged by the tenant), unless and insofar as there is intent or gross negligence on the part of Maison Vacances France. The administration of Maison Vacances France is considered to be complete proof of the existence, content and implementation of the agreement with the tenant in any legal proceedings, until proof to the contrary by the party that relies on the fact that the evidence is not reliable.

Applicable law

French law applies to all agreements between the tenant(s) and Maison Vacances France and/or Village de Montmarsis.

Complaints

Complaints must be reported to the reception desk. If a complaint, after consultation with the reception/manager, cannot be resolved to the satisfaction of the tenant on-site, he can contact Maison Vacances France and/or Village de Montmarsis. The notification of a complaint can be sent in writing to info@montmarsis.com.



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